Versand

Shipping Policy

At MAX & MAISON, we are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to most countries and regions worldwide, including:

  • United States
  • Canada
  • United Kingdom
  • European Union Countries
  • Australia
  • New Zealand
  • Japan
  • South Korea
  • Singapore

If your country is unavailable at checkout, please contact our customer support team for assistance.

Estimated Delivery Times

Delivery times may vary depending on your location and customs processing.

Region Estimated Delivery Time
United States 7–15 Business Days
Canada 7–15 Business Days
United Kingdom 7–15 Business Days
Europe 7–18 Business Days
Australia & New Zealand 8–18 Business Days
Japan & South Korea 5–12 Business Days
Other International Destinations 10–25 Business Days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country
  • Package weight
  • Order value
  • Selected shipping method

We may occasionally offer free shipping promotions on qualifying orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

MAX & MAISON is not responsible for delays caused by customs clearance procedures.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update after shipment.

If you have not received your tracking information, please contact us at:

maxandmaison@outlook.com

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

MAX & MAISON is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of delivery.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

Please note that shipping delays caused by:

  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Carrier-related issues

are beyond our control.

Split Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.

You will receive tracking information for each shipment if applicable.

Contact Us

If you have any questions regarding shipping, please contact us:

MAX & MAISON

Email: maxandmaison@outlook.com

Website: www.maxandmaison.com