TERMS OF SERVICE
Welcome to Max&Maison. This website is operated by Max&Maison. Throughout the site, the words "we," "us," and "our" refer to Max&Maison. By visiting maxandmaison.com, creating an account, placing an order, or using any feature of our website, you agree to these Terms of Service and to the policies linked on our website.
Please read these Terms carefully before using our site. If you do not agree with these Terms, please do not use the website or purchase from Max&Maison.
1. Online Store Terms
Our website is an online shop for Max&Maison products, including handmade squishy toys, stress balls, DIY kits, accessories, and related items. You agree to use the website only for lawful purposes and not to misuse, copy, interfere with, or attempt to damage any part of the website or services.
Our products are not food and are not edible. Some products may include small parts, charms, beads, glitter, packaging, or decorative add-ins. Products should be used responsibly and kept away from children under 3 years old and pets.
2. Product Information and Handmade Differences
We work to display product photos, descriptions, prices, sizes, textures, colors, and other details as clearly as possible. However, screen colors may vary, and handmade products may have small differences in shape, color, texture, scent, filling, packaging, or finish. These natural handmade differences are part of the product style and are not considered defects unless the product is materially different from what was ordered.
3. Prices, Availability, and Store Changes
Prices, promotions, product availability, product descriptions, and shipping offers may change without notice. We may update, discontinue, limit, or remove products or services at any time. We may also refuse or cancel an order if we believe there is an error, suspected fraud, abuse of promotions, incorrect pricing, inventory issues, or a shipping restriction.
4. Orders, Billing, and Account Information
You agree to provide current, complete, and accurate information when placing an order or creating an account. This includes your name, email address, shipping address, billing information, and contact information. If your order information is incorrect or incomplete, your order may be delayed, returned, or cancelled.
We may contact you by email or other contact details provided during checkout if we need to confirm an order, correct an address, handle a payment issue, or provide customer support.
5. Payments
Payments are processed through secure third-party payment providers such as PayPal, Stripe, or other available payment methods shown at checkout. We do not store full card numbers on our website. Your payment provider may have its own terms, privacy policy, fees, review process, or security requirements.
6. Shipping and Delivery
Shipping rates, free-shipping thresholds, processing times, and estimated delivery times may vary by destination, address, carrier, product type, package size, and store promotions. Delivery estimates are not guaranteed unless stated otherwise. Customers are responsible for providing a complete and correct shipping address before checkout.
Once an order has been handed to a shipping carrier, delivery timing and carrier updates may be outside our direct control. Please review our Shipping Policy for more details.
7. Returns, Exchanges, and Order Issues
Because many Smoomi items are handmade, limited, personal-use, or sensory products, returns and exchanges may be limited. If your order arrives damaged, missing an item, or includes the wrong item, please contact us as soon as possible with your order number and clear photos so we can review the issue. Please review our Return & Exchange Policy for details.
8. Accounts, Membership, Coupons, and Wallet Features
If our website offers accounts, coupons, points, wallet balance, store credit, or other member features, those features are provided for shopping convenience only. They may not be transferred, sold, exchanged for cash, or used outside the rules shown on the website. We may adjust, correct, suspend, or cancel member benefits if there is an error, abuse, refund, chargeback, or suspected misuse.
9. Social Video and Public Content Features
Max&Maison may display public product videos, packing videos, social media content, or creator content on maxandmaison.com to help customers understand our products. These features are used for storefront display and shopping experience. We do not ask customers to connect personal social media accounts to place an order.
If you submit reviews, photos, comments, messages, or other content to Max&Maison, you allow us to use that content for customer support, product display, marketing, and improving our services, unless prohibited by applicable law.
10. Third-Party Links and Tools
Our website may contain links to third-party websites or use third-party tools for payments, shipping, analytics, login, video display, customer support, or marketing. We are not responsible for the content, security, policies, or practices of third-party websites or services. Please review third-party policies before using them.
11. User Comments, Reviews, and Feedback
You are responsible for the content you submit to us, including reviews, comments, photos, emails, and messages. You agree not to submit false, unlawful, abusive, offensive, infringing, misleading, harmful, or malicious content. We may edit, hide, reject, or remove content that violates these Terms or our store standards.
12. Prohibited Uses
You may not use the site or its content for unlawful activities, fraud, harassment, impersonation, spam, phishing, scraping, uploading harmful code, violating intellectual property rights, collecting information from others without permission, interfering with website security, or abusing promotions, payments, accounts, coupons, wallet balance, or checkout systems.
13. Errors, Inaccuracies, and Omissions
Occasionally, there may be typographical errors, inaccurate information, missing details, pricing mistakes, inventory mistakes, shipping mistakes, or outdated information on the website. We reserve the right to correct errors, update information, cancel orders, or change availability without prior notice, including after an order has been submitted.
14. Disclaimer and Limitation of Liability
The website and services are provided on an "as is" and "as available" basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or fully up to date. To the fullest extent permitted by applicable law, Smoomi is not liable for indirect, incidental, special, consequential, or punitive damages related to your use of the website, products, or services.
15. Indemnification
You agree to hold max&maison, our team, service providers, suppliers, and partners harmless from claims, losses, damages, costs, or expenses arising from your breach of these Terms, misuse of the website, violation of law, or violation of another person’s rights.
16. Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining sections will remain valid and enforceable.
17. Termination
We may suspend or terminate your access to the website, account, coupons, wallet features, or services if we believe you have violated these Terms, abused the website, created security risks, or engaged in fraudulent or harmful activity.
18. Changes to These Terms
We may update or replace these Terms of Service at any time by posting the updated version on this page. Your continued use of maxandmaison.com after changes are posted means you accept the updated Terms.
19. Contact Information
Questions about these Terms of Service can be sent to us at maxandmaison@outlook.com.